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Learner Assistance

Crisis Resources

Require immediate support? Experiencing a crisis?

The Office of Learner Affairs (OLA) is not a crisis service office. If you are in crisis, please call 911 or go to your local emergency (ER) department.

Additional crisis resources available to you:

Toronto Crisis Services

U of T TELUS Health Student Support
(For all learners except Medical Residents and Fellows)
https://studentsupport.telushealth.com/ca/home

U of T Campus Safety – St. George (UTSG)
campussafety.utoronto.ca
416-978-2222 (urgent) | 416-978-2323 (non-urgent)

Distress Centres of Greater Toronto
dcogt.com/home-support
416-408-4357 (Toronto)

  • 24hr/365 day support for people in distress
  • For all ages and all learners

Gerstein Crisis Centre
gersteincentre.org
416-929-5200

  • 24/7 telephone support or in-person mobile crisis team, community support referrals, substance use crisis management, follow-up and access to short-term crisis beds
  • For all ages and all learners

Assaulted Women’s Helpline
awhl.org 
416-863-0511 | 1-866-863-0511 (toll-free)

  • Free, anonymous and confidential 24-hour telephone and teletypewriter (TTY) crisis telephone line for all women in the province of Ontario who have experienced any form of abuse
  • Provides crisis counselling, safety planning, emotional support, information and referrals accessible 7 days a week, 365 days a year
  • For all ages and all women learners.

Anishnawbe 24/7 Mental Health Crisis Management Service
aht.ca/about-us/contact-us 
1-855-242-3310

  • Crisis support for Indigenous learners of all ages

Distress and Crisis Ontario
dcontario.org

  • Chat with someone in real time from 2:00 p.m. to 2:00 a.m.
  • Available by computer chat or telephone, or text (“SUPPORT” to 258258)
  • For all ages and all learners

Victim Services Toronto
victimservicestoronto.com

  • 24/7 crisis support for victims of crimes, assaults, suicides 
  • All ages and all learners in Toronto

PARO 24 hour Helpline
myparo.ca/helpline
1-866-HELP-DOC (1-866-435-7362)

  • For residents, partners, family members, and medical students
  • Accessible anywhere in Ontario

OMA Physician Health Program
php.oma.org
1-800-851-6606

  • 24/7, free, confidential & bilingual access
  • Mental health and wellness support to physicians, residents, medical learners, and their families

What’s Up Walk-In
whatsupwalkin.ca

  • For learners up to age 28 or learners with families

Peel Crisis Services

U of T TELUS Health Student Support
(For all learners except Medical Residents and Fellows)
https://studentsupport.telushealth.com/ca/home

U of T Campus Safety – Mississauga (UTM)
utm.utoronto.ca/campus-police
416-978-2222 (urgent) | 905-828-5200 (general)

ECSprRT (Medical Emergency Response Team)
ecspert.ca
905-569-4333 (urgent)

Distress Centre of Greater Toronto 
dcogt.com/home-support
905-459-7777 (Peel)

  • 24hr/365 day support for people in distress
  • For all ages and all learners

Trillium Health Partner Crisis Intervention Team
thp.ca/patientservices/mentalhealth/acuteCareInpatientServices/Pages/Crisis-Intervention-Team.aspx

  • Supporting both Credit Valley Hospital and Mississauga Hospital sites
  • Provides clinical assessment, intervention and referrals to community resources to people who are experiencing a mental health crisis and/or issues with addictions
  • For all ages and all learners

CMHA 24.7 Crisis Support Peel Dufferin
cmhapeeldufferin.ca/programs-services/24-7-crisis-support-peel/ 
905-278-9036

  • For residents of Peel who are experiencing a mental health or addictions crisis

Victim Services Peel
vspeel.org
905-568-1068

  • 24/7 crisis support for victims of crimes, assaults, suicides
  • All ages and all learners in Peel

Hope 24/7
hope247.ca
1-800-810-0180

  • Support services in Peel for people who have experienced domestic or sexual abuse
  • For all ages and all learners

Learners Impacted by Global Events

The current geopolitical crisis directly impacts our learners, as well as their family members and loved ones. The following University resources offer specific supports for faculty, learners, and staff. Click the link provided to determine your eligibility.

Resources and Supports for Iranian communities: 
people.utoronto.ca/inclusion/edi-in-a-global-context/resources-and-supports-for-the-broader-university-community/ 

Resources and Supports for Palestinian, Arab and Muslim communities: 
people.utoronto.ca/inclusion/edi-in-a-global-context/resources-and-supports-for-palestinian-arab-and-muslim-community-members/ 

Resources and Supports for Jewish and Israeli communities: 
people.utoronto.ca/inclusion/edi-in-a-global-context/resources-and-supports-for-jewish-and-israeli-community-members/ 

Resources and Supports for additional communities: 
people.utoronto.ca/inclusion/edi-in-a-global-context/resources-and-supports-for-the-broader-university-community/ 

EDI in a Global Context – General Information Page:
people.utoronto.ca/inclusion/edi-in-a-global-context/ 

Resources Available Outside Canada:

U of T Telus Health Student Support (Formerly known as MySSP):
(For all learners except Medical Residents and Fellows)
Provides immediate and/or ongoing confidential, 24/7 support in more than 140 languages.

International SOS

Offers free counselling sessions and advice to University of Toronto students. Simply call and say that you are a UofT student. International SOS may also be able to help with finding a mental health professional in your area.